Ruggish products are shipped (within the US only) from Los Angeles, CA or Brooklyn, NY via USPS, FEDEX or UPS. We work hard to fulfill orders within 2 business days, with a 3-7 day transit time. Your satisfaction is our highest priority! If you are not satisfied after 14 days of receiving the product, you can submit a return request here. We do not offer free return shipping. Once we receive the product in like-new condition and original packaging, we will offer a full refund. We cannot accept returns after 14 days.